To provide the highest quality experience to our clients and partners, and to keep extremely organized, we document everything. The primary way in which we do this is by recording our notes and activity in Tickets. Besides being organized, the Tickets allow us to collaborate internally and externally to ensure nothing slips through the cracks and that every interaction is a successful one. Please know that not every interaction or Ticket results in billing.
So, to make it as easy as possible to get you what you need, we have decided to eliminate departmental email addresses and now send all requests in to us to one single phone number and email address. Voicemails left on our General voicemailbox will create a ticket and be routed to the best resource.
The following is our organizational structure, so you know what we're made of:
If you need anything at all, technical, consulting, or not sure where to begin, the Technical team can easily parse your request. If you need help in any way for anything at all, feel free to call, email, or create a ticket in the Client Portal and they will get you what you need as soon as possible.
The Accounts team are the people dedicated to the success of client relationships with EVERENT. Every client is assigned a dedicated Account Manager, clients can request and receive general consulting, support, quotes, invoices, project planning, and more. Clients are strongly encouraged to have an active relationship with our Accounts teams.
Accounting and Administration:
The Accounting and Administration team handles all business administration matters. Clients looking for W9's or any billing related questions are asked to email the firstname.lastname@example.org with that request and the Accounts team will help.
Purchasing and Procurement:
The Purchasing and Procurement team handles all vendor relationships including purchasing from vendors. Clients looking for a status on the delivery of an item are asked to email the email@example.com with that request.